Give me details please!

Good day,<br> <br> Please can I have URGENT assistance with my account<br> <br> I have been emailing for over a year querying my account and never ever get a response. I am highly frustrated.<br> Firstly the TC's of my contract were never explained properly to me and I ended up paying much more than i had agreed when i signed up<br> I have been asking when my contract expires - have been given different dates and even informed that I am not a contract but month to month.<br> <br> I have now spoken to someone in the sales dept and was informed that my account has been handed over to the lawyers. I don't understand why i was not informed of this and why then money is continuing to be deducted from my account.<br> <br> I want to cancel any form of agreement I have with Planet Fitness immediately please. And I would like to understand fully about why I am being referred to lawyers.<br> <br> It is also impossible to get assistance at the call centre.<br> <br> I no longer work around the Rosebank area and am not prepared for a long trek just to sort out something which should really be so simple.<br> <br> I am pleading for assistance. This has been a long painful journey and would really like to put it behind me please<br> <br> Regards,