AA
Anonymous A

1 reviews | Active since Jul 2022

13 Sept 2025, 09:56

Ghost membership

Hello Peter Please be careful and stay away from Planet fitness gym. They are ******, in 2021 I went to Springs branch to inquire about their gym but the gentleman in there made me to unaware join the gym. 2 years later I got calls from collectors mind you I was unemployed. I stated and tried to ask them many times that I have never joined the gym they said I am owing R15000.00. Last year I reported this matter here in hello Peter they phoned me and advised that I should rejoin the gym to cancel my membership, I rejoined still deducting money from my Capitec bank but then when I phoned them to cancel again they said I am not an active member. okay then recently I am having collectors phoning me again that I am owing the gym who is fooling who I have a witness of money being deducted from my account for their fault. Please I need help as soon as possible please remove my name from your members list, all my cousins who are members at this gym I am going to tell them to withdraw their membership from this ******. Please solve this asap.

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Replies (1)
Planet Fitness
Planet Fitness's reply15 Sept 2025, 14:22
Official
Hi Thato,

Thank you for reaching out and bringing this to our attention. We are currently reviewing your membership and will be in touch with you soon to assist in resolving the matter. 

Kind regards,
The Planet Fitness Team. 💙