Garth Cottle: Horrible manager ever! Zero client service s****s

A manager called Garth Cottle has no idea how to treat members at gym, this guy is totally arrogant and no client s****s, I pay every month and I do not get managers that act this way irrespective of what the issue is. This guy puts a notice that he will cut the padlocks on the 31/05/2019 we clear our stuff on lockers and he does not do as he said on the specific date, the following week the notice taken away and we think since he didn't cut the locks on the date he said he would be would then put another notice to inform us to when the next cut will take place. He did not do any of that instead he do as he pleases without notifying members. Next day I come to gym only to find my locker cut out and my stuff mixed up. Turning a totally blank eye at my complaint he completely dismissed me!

I approch him and ask him if the incident and he arragantly tells me that it is the policy to cut the lockers, question is if it the policy then why was my personal stuff mixed up and why did he put the notice in the first place?

He is arrogant and is clueless on how to treat clients, Planet fitness has failed by employing a person who is clearly not qualified to do the job right, client service and listening to member concerns is number one.

There are staff there at gym who truly would know the basics of client service: 1.Kevin 2.Tyler 3.Nathan 4.Alton 5. Dylan

Garth has zero experience, all he does is sit on his office and act arrogantly towards member complaints and this is not the first time, I've been a member at planet fitness before he came and I have never experienced what I am experiencing in his time of being a manager.