Furious.b

Your customer service is terrible. I sent a cancellation form in September or October last year, I was told I couldn't cancel my membership until the contract ended. My contract ended in March this year, I owed planet fitness +/- R2000. I've made payments but the amount just kept going up instead of down. I got a call telling me I owe close to R4000 now, that didn't sound right to me because as far as I know my contract ended in March. So, I call Planet fitness only for them to tell me that my contract was auto renewed on a month to month basis. Please explain to me how? With whose authorisation? The correct protocol to follow as a company when a customer contract ends is to send notice informing me that my contract will end, and that should I want to cancel I should inform you, and should I not inform you within a given time period only THEN will my contract auto renew. I received no such notice, furthermore, planet fitness was well aware that I no longer wanted to continue my membership as I'd previously sent communication stating as such.

The way you treat people because you think they're misinformed or lack knowledge is ridiculous and speaks volumes about your core values and overall ethics as a business. You speak of fairness and concern for others in your code of ethics but lack the capacity to actually treat people with those very same characteristics that you so proudly boast.

Disappointing.