Full of empty promises! Planet Fitness Roodepoort

Not HAPPY!!! I have never been so disrespected. I signed up for the gym last year and was told i should take the family package with a black tag. Never once mentioned that we wont be able to change the main users or explaining this membership in detail. All the sales people care about is you getting there and them showing you how much discount they can offer you. If you do this they take off a R100 if you do this they take off another R100 and in the end they pretend like they did you a huge favour!! I phoned several times in lock down to change my membership and that something was not loaded properly but i got no reply. They had issues with tags and the kids could also not be added. Eventually i got hold of the sales person after leaving 2 messages a day for about 3 weeks! He then comes with an idea and says that i should activate Reality because im with Bonitas and this will resolve the issue of us being stuck in one membership. Two weeks before Feb i then registered and send this through. Went to the gym did all the new paperwork paid for my tags the works, but everyday i need to be embarrased at the entrance because they are telling me my account is in arrears. Alvina the sales manager advised that i should reverse the monthly subscription and that she will sort the account out. Then i get a call from head office telling me my account is not activated because off this i need to speak to the branch. I then go to the branch speak to Alvina and they play the blame game between them and Head office each day. The sales manager advised the sales rep that both my husband and i can access the gym and notes was made on the system but everyday since have been a struggle to just enter the premises. Today we were told infront of everyone our account is in arrears and they cant and wont open as the notes are not valid! I asked for a manager and was told they are not on duty. Asked to speak to someone in charge and Nicolas the rude reception guy advised i should speak to Lynn who was just as unhelpful. I will not advise anyone to join this gym as customer service is NOT one of their priorities the way the staff speak to a person is also disgusting. You have to beg them just to enter the premises. Spiteful and disrespectful.