Frustration with regards to Gym Membership

My wife and I have taken out a momentum policy and should have received a 80 % reduction on our gym fees. We paid planet fitness R200 for admin and momentum has deducted our accounts as well.<br> I have laid an earlier complaint with regards to the fact that the consultant at planet fitness did not even know that we could take out a momentum policy.<br> Now I receive a call stating that its still not activated.<br> I'm so frustrated as I have paid so much money to planet fitness and momentum and I am not happy with the results and level of service.<br> <br> Kindly assist