Frustrating processes, uninformed staff, poor customer service and only after money.

I already wrote a review on the Centurion gate mega gym and just want to make clear again that the revamp was ridiculous and even more so the fact that we paid for a mega gym during the revamp period but was cramped into a smaller gym where we had to wait for machines and which also frustrated the Hennopsview members.

This review is about how I just wanted to move my membership to Hennopsview. I queried the receptionist at Centurion gate mega gym about how to transfer where she said I need to go to Hennopsview and they will do the transfer at a fee of R200. When I asked the receptionist at Hennopsview to transfer, she said I need to phone call center. This is absolutely PATHETIC. I joined at Hennopsview and no one was able to just move my account back. I went ahead and phoned call center and not surprisingly there was no answer. I left a message as they said they would call on their automated voice system. This morning I received an SMS telling me they are sorry to miss my call and I need to log in on the site and speak to them.

I merely want my account to go back to where it was originally. I was misinformed at the one gym and no one was able to help me at the next. Now I need to go through various processes to get it done.

Inconveniently frustrating and absolutely pathetic.

PLANET FITNESS need to worry less about getting more money and more about customer service.

Dont join this gym if you want good customer service.