Frustrated with Planet Fitness

Wow! Where to start. In August last year, my anxiety peaked and I needed to get back to gym. Gym was going to be great help- so went in to enquire only to be met with the typical sales centric approach- I was nothing but a potential number, moving sales team closer to target… and to have the use of anxiety thrown in the sales pitch, left me wanting to rather have to deal with a different staff member. Unfortunately though- this staff member then just added to the headache that is my experience with Planet Fitness. I was sold the Edgars discount benefit- team signed me up in store… and requested simply that I WhatsApp them my membership number for activation- which I did the following day… and an acknowledgement of my message received from Sales person… Fast forward months later… and I’m paying the Edgars Club fee, in addition to the full (not discounted) gym membership fee… soooo after getting fed up with the lack of action taken by Brackengate Planet Fitness staff (with the exception of some of the reception staff)… and getting tired of the empty promises of reimbur*****t made…I then proceeded to call Call Centre and have been receiving amazing assistance from Len Lesejane- I really want to acknowledge how helpful this gentleman has been, however what is now being ‘credited’ and not even reimbursed seems to be a lot less than what is actually owed to me… Planet Fitness is now only recognising my Edgars Club membership from a later period and not my sign up date… this despite the Gym sales team signing me up themselves…So pretty much, I am being penalised for the tardiness of Planet Fitness staff… because hey, they got what they wanted… another person to sign up so target could be achieved.