Frustrated with Ongoing Account Issues and Poor Customer Service

I am extremely disappointed with Planet Fitness. Since September, there has consistently been an issue with my account that I just can't understand. However, the final straw came when I attempted to clarify a change to my debit order date during a call with one of your female agents.

When I tried to explain my frustration, she repeatedly talked over me and didn’t allow me to finish. Even after I asked for a chance to speak, she immediately transferred me to the survey without addressing my concerns.

What made matters worse was that the information she was giving me — which I acknowledged was coming from her — was never communicated to me when I initially set up the debit order two weeks ago. Instead of trying to understand my issue, she dismissed it entirely which really upset me.

This lack of respect and the poor customer service I’ve experienced is completely unacceptable.