FREEZING OF MEMBERSHIP

I FROZE MY CONTRACT BUT MY QUERY WAS NEVER ATTENDED TO AND NOW IM TOLD I OWE THEM MONEY FOR THE FROZEN CONTRACT. THE CLUB REFERS ME TO CALL CENTER AND CALL CENTER IS UTTERLY USELESS AND RUDE. MY CONTRACT HAS EXPIRED BUT THEY STILL WANT ME TO PUT IN 2 MONTHS NOTICE TO CANCEL THE EXPIRED CONTRACT