********** Membership! Planet Fitness Hennopsview

I was contacted by a Planet Fitness sales consultant where I verbally agreed to a contract. The next morning I contacted the sales consultant and cancelled the contract. He confirmed that the membership was cancelled and that I will not be debited as I did not pay the intiation fees yet. A few months later I was debited R399 for the "Cancelled" membership. I also received an email with a subject "Membership Application" however attached was a Contract document and by signature was de*****ed. I contacted the Sales Manager at Hennopsview who has had my query for 2 weeks now and he can still not confirm that my ********** membership was cancelled!!!