********** Claims and Debits

In March 2022 I bought a voucher from Dischem for 899 (For 3 Months memberships) and went to Centurion Heuweloord to redeem the voucher. We had an agree with the General Manager called Frans Mnisi, and his rep called Katlego that I will only join the gym after the voucher is depleted and I am happy with the gym. I was promised that there will not be any debit orders until after 3 Months and that will only happen if and only if I allow it and am happy with the gym. In April they started debiting my account and I asked the rep and the General manager about this ********** debit order and they said that they will fix the error with Planet fitness Headquarters. This was not fixed and I asked them to cancel everything as I get charges each time they wrongfully debit my account but they Did nothing about my request.

I then called the callcentre and asked for the cancellation and them to refund me the bank charges and the money I paid for the voucher and they said the will investigate the issue. Few weeks later their collection agents called me advising me that I owe 2850 ZAR for the cancellation I have raised this with their call centre and nothing happened. I WAS IGNORED.

All these ref numbers below were IGNORED! PF*** and PF*** Your reference number is PF***. Your reference number is PF***.