********** and sneaky dealings,,, false advertising and management sitting behind this

I have been to your Valey View Branch 9 January 2023. I signed up on your promotion you had membership to start on the 23 February 2023. Upon signing up I asked him if I could view the contract which I had to sign, I read this contract and noted the following:

Banking details wrong Debit order date was wrong it is not as per the promotion he put my debit order date for the 1 Feb 2023.

He explained to me that I had to reply to the emailed contract request the details to be corrected he would reply emmidatly and he would then amend it seeing that this could only be changed once I as customer requested the change of details new banking details I asked him to rather cancel and do a new contract and he said pointed out the clause that said that if he did not change this I had 5 days cooling off period to cancel thus he would not take this risk in not changing this for me as I could cancel in the 5 days period.

The following day the contract was received... I responded emmidatly stating the banking details, the black tag and the debit order date. He did not respond. I sent in total 7 emails including the branch manager Quintin. I called 17 times on the 10 january 2023. Neither the consultant and Quinting was available I could eventually see that they avoiding me...

On the 10 January the evening I personally went to see Quintin explaining him the problems. He referred me to Lemack the consultant who signed me up. Lemack is very sleazy sales person, he did not come out of the back office after 45 min waiting for him at his desk I entered the office where he had his feet on the table waiting for me to leave so he can come out...this sleezy scally staff representing your business is discusting! I walked in and told him we can sit here all night I have no where to be.

He gave me 100 excuses why he has not rep**** first telling me wrong email, I showed him it is not wrong because I brought him the actual proof of emails sent, he eventually said he would reply with in the same night in front of me and told me “ok email sent” . I believed him...

Next morning NO email was received upon calling him he slammed the phone in my ear. That same night I went back to the branch, he then simply said to me “ I MUST TAKE HIS WORD FOR THIS HE WILL NOT REPLY” I MUST TAKE HIS WORD THAT THERE NO DEBIT ORDER IN JANUARY. HOW EVER YOU HEAD OFFICE STAFF TOLD ME DIFFERINT. This is the type of sales that I call *****. I reported this to your manager Quintin who has done sweet nothing. I left hugely frustrated that night. I called Quintin yesterday 9 times, have proof of calls made, his staff is told to tell me that he is in meeting.

This morning I spoke again to reception JODY WHO ADMITTED THAT SHE IS SORRY BUT THEY ARE TOLD TO LIE BECAUSE QUINTIN IS NOT TAKING CALLS FOR COMPLAINTS. Nice.... this the branch manager which explains why the staff is brain is conditioned to lie and avoid staff...

Can you see why the staff in this branch lies and sells contracts on basis of lying to clients, you have this great gym but your staff from the front to the back is rotten because they being lead by example...

This morning I called, Jody said Quintin is in his office, she put me through but then came back to me saying he said she must tell me he is in meetings.... is this not a concern for planet fitness?? Your staff is selling product that they blatantly lie about, your manger is backing this and your reception staff is dealing with the flack they get when people enter. I was there last night where a client was complaining about the promotion signed up for and what is reflected on contract reception had to deal with this client.

I here by also declare as advised, my complaint was given in writing the next day and in total 27 calls made 18 mails sent... My account details Lemack got from a very old contract... I have told him more than once those details are old non existing, thus the debit order they will deduct will not go off on the wrong date he added 1 FEB I also hereby declare that I will not be held responsible for any interest fees or penalties from Planet fitness. This is the lying staff and management doing. I will also not be responsible for the debit order 1 FEB as the promotion is for the 23 FeB 2023. I had a friend that signed up with me and also cancelled due to Lemack lies. She gone to virgin active. Quintin is duck and diving me, so I believe I have followed all the channels. When I said to him that I will be escalating this Jody said his response is ‘NOT EVEN THE CEO WILL HAVE HIM JUMPING SO I MUST GIVE IT MY BEST SHOT’

If any fees are debited it will be returned as this account was 4 years last active. It is on a very old contract that I had with my fiancé... I will not be paying penalties and neither will I be responsible for the 1 FEB payment as the promotion clearly states 23 feb 2023. This is false advertising. Either your staff is told to attract people on this advert and then pick 1 feb as a date or you have staff doing ***** business

Thank you Vanua