***** or just poor service

<p>So after much consideration, my family and I decided to try Planet Fitness. My girlfriend previously was a member in 2011. After a lot of promises and special rates, we were refused entry due to my girlfriend's account apparently being in arrears with R30 000, 5 years later after she cancelled the contract in 2011. My question is, why has this not shown up on any of her credit reports and why has there been no communication on this from Planet fitness? Surely if someone owens you that amount of money, you try and get it back... I smell a rat and a see a lot of simmilar complaints on here. So back to Virgin Active it is, even if it is much further to drive.</p>