***** and appalling service

Good Day I joined PF Claremont on the 18 March 2016. I enquired about the joining on the 16 March where I was told that the R199 offer is only valid for day that I need to pay the joining fee to secure the special. I advised the consultant that I first need to think about it as I can't commit for two years. The Sales Manager came also advised the special is only valid for today and advised about the Kickstart that he will put in the plan where I can get the bag thats valued at R650. I paid the joining fee and still advised that Im not signing the contract I just want to speak to my husband will come back the following day. When I came back and the receptionist asked me if they ecplained the other fees I said no they confirmed I will only pay the R199 for 6 months and the other amount for the rest of the 24 months. To my suprise they already everything through adding the Black Tag that I never agreed to. I asked the receptionist to cancel whats on the system and give my money back she advised she can't I need to call the Call centre and that the refund takes 14 workimg days tone paid back to me. I was livid as I never agreed for them to signme up I just enquired and because they weren't honest with what I'm going to pay I was sceptical as I didn't want problems when the debits went off. The 18March I came back asked what I wanted to know and said I will sign the contract as I dont want to call the call centre waste my time and airtime I will rather join as I wanted to lose weight. I explained to them that I don't want any problems as I was bul**** into signing up and I already don't trust this gym and everyone that works there as they were lying to me from the beginning. On the 28 April R334 went off my account and I am suppose to pay only R199. When I checked my statement I saw that on the 28 March R99 went off when my pro rata amount was worked out for R38. I immediately requested to speak to Miles the manager on the 28 April. He did not acknowledge or come to get me when I spoke to the receptionist. The next day I requested again to speak to Miles the manager he didn't acknowledge me again when I asked the receptionist she said he is in a meeting. He knew I requested to speak to him is that meeting with the staff more important than the client that still needs to go to work and has a problem that he is fully aware of. I had to waste my airtime to call to try to speak to him 3ce yesterday he called me I missed the call as I was busy on a conference call. I called back immediately the receptionist told me that he is quickly busy when he is done he will give Miles the message. I am disgusted and appalled at this service that I experienced by the staff including the manager at Planet Fitness Claremont. They are passing the back as I need to call the call centre and sort out the mess that they made. Are you kidding me, why cant they take iniative and ownership and call on my behalf to sort this mess out. I was overcharged twice and my start date is different to whenI actually signed the contract. On my contract it states that I am paying R138 for 5 months, but R334 went off my account I have a blue tag but they toldme I have black tag. The manager has no customer service and blatantly refused to speak to me when I was right there in front of him. I want someone to call me and sort this mess out. Planet Fitness is in bridge of their contract and committed *****. Regards Geneve Smith