*****!

Pathetic is all I can say. Are battling to find new members and therefore try to make money from ex members? I joined your gym and relocated from Pretoria to George in November 2018. I called to cancel my membership as you do not have a branch in George but was informed that I needed to pay early cancellation fees. I refused based on the Consumer Protection Act and suggested that you then rather open a branch the following day. Spoke to a manager whom agreed based on the circumstances and waved termination fees. Only when your rates increased did I discover that I was debited for a year. I called again and again had to repeat myself without receiving any refund. Yesterday I was called by creditors!!!! They claimed my account was handed over??? Called your call center again and the consultant was not at all helpful, told me no management on duty and refused to provide me with his line manager or the CEO's name or information - "I may Google it". Very happy to see you in court! People rather join Virgin Active as they have more gyms and do not conveniently apply a contract one sided. Alternatively BUILD ME A GYM and I expect free access for the next few years as my access history will confirm my last entry in 2018!