Formal Complaint Regarding Membership Charges

I would like to formally lodge a complaint regarding my membership at Planet Fitness Wanderers.

It is with disappointment that I raise this issue, as I genuinely enjoyed my time at your facility. I initially joined in March 2025 on what I understood to be a fixed one-year contract. Based on this, I expected that my membership would automatically terminate at the end of this period.

However, I have since been charged for April 2026, which falls outside of the agreed contract duration. At no point was it clearly communicated to me that the contract would automatically transition to a month-to-month basis after the initial one-year term.

Upon contacting your team, I was informed that my membership had continued on a month-to-month basis and that cancellation would only take effect from the following month. This has resulted in additional charges that I did not anticipate or consent to.

Given that I am currently in the process of relocating overseas, these unexpected charges are particularly concerning. I believe that the lack of clear communication regarding the continuation of the contract is unfair and has placed me at a disadvantage.

I kindly request:

- Immediate cancellation of my membership - Reversal/refund of the April 2026 charge - Clarification on why the transition to a month-to-month contract was not clearly disclosed

I trust that this matter will be handled promptly and fairly. I look forward to your response.

Kind regards, Naveen Isaac