Formal Complaint: Locker Break-In at Planet Fitness on Friday, 11 July

Dear Planet Fitness Management,

I am writing to express my deep disappointment and concern regarding an incident that occurred at your facility on Friday, 11 July, where my locker was broken into while I was in the shower.

Despite the severity of the situation, I am especially disheartened by the complete lack of communication or accountability from your side. To date, no one from Planet Fitness has reached out to offer an apology, take responsibility, or even acknowledge what happened. This silence is unacceptable and shows a disregard for your members' safety and wellbeing.

What is even more alarming is that the club manager on duty informed me that this is a known issue affecting clubs across the country. If this is truly a national concern, I find it highly irresponsible that head office has not taken the initiative to notify gym members or visibly implement new security measures to protect us and our belongings.

To add to the frustration, club managers are quick to instruct members to store their personal belongings in lockers instead of carrying them onto the gym floor. However, this advice is entirely undermined by the fact that Planet Fitness cannot guarantee the safety or privacy of any personal belongings placed in those very lockers. This leaves members with no safe alternative and no peace of mind while using your facilities.

Your lack of action reflects poorly on a brand that promotes health, trust, and community. I urge you to immediately address this ongoing security crisis and take transparent steps to communicate with your members about how you are handling these repeated incidents.

I expect a formal response regarding:

What action has been taken to investigate the break-in,

What steps Planet Fitness is taking to prevent similar incidents in future,

Why members have not been officially notified of this known and ongoing risk.

This experience has left me feeling vulnerable and disillusioned with a fitness provider I once trusted. I sincerely hope that you will treat this matter with the seriousness it demands.

Kind regards,