Formal Complaint – Immediate Cease of Harassment and Unauthorised Debits

To Whom It May Concern,

I am writing to formally demand an immediate cessation of all harassment and unauthorised debits relating to my Planet Fitness account. Despite cancelling my membership over a year ago and providing full documentary evidence, I continue to receive:

* Unauthorised debit orders from Planet Fitness * Handover and threat messages from SAYA Recoveries * Repeated messages demanding payment

I have submitted all evidence, including email correspondence, proof of cancellation, and prior communications to your customer care and executive teams over the past year. Yet, my concerns have been met with generic acknowledgements that fail to address the ongoing violations.

The fact that neither your senior management team nor your customer care team has taken any meaningful action is unacceptable. Continuing to debit my account and send threatening communications despite the evidence constitutes harassment, unauthorised withdrawal, and negligent handling of a customer complaint.

Please be advised that I am prepared to escalate this matter through the following channels immediately if the harassment and unauthorised debits do not cease:

Small Claims Court The Ombudsman Payment Association of South Africa (PASA) for unauthorised debit orders

I demand that you immediately stop all unauthorised debits, cease all communication from third-party agencies, and confirm in writing that my account is closed and no further action will be taken. Failure to do so will leave me with no alternative but to pursue all legal remedies available.

This matter is urgent, and I expect a written response confirming immediate action within 48 hours.