Formal Complaint and Refund Request – Hybrid Competition

Dear Planet Fitness Team,

I am writing to express my disappointment regarding the recent Hybrid competition hosted by Planet Fitness. The competition was marketed as an opportunity for members and non-members to challenge themselves and potentially qualify for the Hyrox event in Johannesburg. According to both Planet Fitness staff and the communication provided, ranking first in your category would result in Planet Fitness contacting participants regarding the outcome.

I entered the competition and paid the required fee, as I am not a direct Planet Fitness member, although I am on a Black membership through my family. According to the Planet Fitness app, I ranked number one in my category. Despite this, I received no communication from Planet Fitness regarding my results or qualification.

The initial email also indicated that Hyrox would take place on 22 November 2025, which made timely communication essential.

I followed up multiple times with the manager, Marissa, at Planet Fitness Plattekloof. She assured me that she would find out and revert. I have visited the club, called several times, and left my contact details, yet I have received no feedback whatsoever.

Given that the competition has now concluded and no communication was provided despite my efforts, I respectfully request a refund of the payment I made to enter the competition.

The complete lack of response and follow-up is extremely disappointing, especially considering the commitment and effort participants put into these events.

I would appreciate your urgent attention to this matter and a prompt resolution

Regards Mansoor