Forced to pay for services and not receiving any

Couldn't be more annoyed with being a member of this gym honestly. They are forever ready to take our money but can't never answer questions or offer help. Now that gyms are closed, we are expected to still pay for July despite not being able to use the gyms and we get no compensation whatsoever! Being in lockdown with covid being so high has been tough on all us, esp financially! Yet we are expected to pay and the lady at head office has a nerve to tell me that "shes also feeling the lockdown" difference is that you still getting paid unless many of us! Think it's really unfair that we are not allowed to freeze our membership until we are able to access the gym or afford to pay for it! Instead we are just expected to pay for it and get zero compensation!