MS
Michael S

1 reviews | Active since May 2016

13 May 2016, 06:52

Forced Cancellation

<p>My work relocated me to Hartbee****rt dam. No planet fitness in town. I asked for a cancelation but they said I need to pay up till September 2017. now its not out of free will I DONT HAVE A CHOICE!!!!!! So why do I need to pay up for services that I am not going to use???? it does not make sense I was a LOYAL CLIENT PAID EVERY MONTH and they cant see in my situation. I want this sorted out as they just dont care what your problem is. <span style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </span><span style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">reference number is : PF***. you are always so important when you do use the gym but when you call up for help and explain that you forced in a town with no gym then they just dont care about you. I am really disapointed in them I want action on this stop putting your hands in the air and say we cant do nothing.</span></p> <p> </p> <p><span style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">Michael Steyn </span></p> <p><span style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">***</span></p>

0
Replies (3)
Planet Fitness
Planet Fitness's reply13 May 2016, 08:44
Official

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness

MS
Michael S's update16 May 2016, 06:40
Reviewer Update
Clearly they dont care or mind because it has been two days and know one of fitness has called you yet.... they just after your money....
MS
Michael S's update16 May 2016, 06:40
Reviewer Update
Clearly they dont care or mind because it has been two days and know one of fitness has called you yet.... they just after your money....