ESe
Estée Steyn esteenoenies

1 reviews | Active since Nov 2023

07 Nov 2024, 08:34

Fix our gym that we are paying SO much for to be here!!

This is not the first time complaining about Planet fitness Olympus. And im NOT the only one.

We are paying an insane amount per month to gym here, wich is also not the correct amount. We have asked for the manager to review it and he just never came back to us. We have mailed numerous people but NEVER even received a reply.

The AIRCONS are permanently "under maintenance" So much so that they have hired these humongous fans and put them in each corner of this huge gym.. It's not even making a difference!! Out of 12 treadmill's 5 are not working since i started here 3 years ago!!! A few Bike's not working.. at the busiest times they want to clean the Treadmill's and Bike's that are in a working condition.

But they keep on giving out pamphlets at checkers and at the robots! Please STOP!!!!! The gym is full AND not working!!!!!

Don't come to planet fitness guys!!!!!! You WILL be disappointed!!

0
Replies (1)
Planet Fitness
Planet Fitness's reply07 Nov 2024, 14:10
Official
Good day, Estee,

Thank you for bringing this to our attention. We sincerely apologize for the frustrations you’ve encountered at our facility. 
Please know that we take your concerns very seriously and have a dedicated team actively working to resolve these issues. 

We regret that they haven’t been addressed promptly and appreciate your patience as we work to improve your experience.

Best regards, 
Planet Fitness Team.