Fitness Charged Cancellation Fee After Failing to Apply Discovery Vitality Benefit

I signed up with Planet Fitness in November 2025 after being advised my Discovery Vitality benefit would give a 75% discount. I activated Vitality and provided proof, yet for over two months the benefit was not app**** due to Planet Fitness “system issues.” Despite this, I was charged the full membership fee. When I tried to cancel, I was called to the branch to meet the Sales Manager, only to arrive and be told they were unavailable. An employee then took over the interaction in an unprofessional and dismissive manner. I left my contact details for follow-up, no one contacted me. Now, while this dispute is still unresolved, Planet Fitness has debited a cancellation fee from my bank account, which I do not accept as the cancellation was caused by their failure to deliver the agreed service