1 reviews | Active since Nov 2019
fees increase in 2 months
I joined Planet fitness club in Montana through Vitality Health on a 12 month contract between August and September 2019 of which I was informed that the fees will the R279 per month because I am a vitality member therefor will qualify for the 30% discount. My first 2 debt orders went through successfully with no issues until in September where I was told my debit order did not go through because of insufficient funds, I could not understand because every month I make sure there is at least R300 for that debit order. When I went to the bank I realized that I was overcharged the amount Planet fitness try to debit was R419 instead of the R279 which is not what we agreed on, I could understand how my monthly membership fees went from R279 per month to R419 in less than a year or 6 months! They can't provide me a reason why it went up? I called the sales guy who was assisting me when I join, he first said you are not with vitality and I told him i am he started ignoring me for some time, A week ago I called him again and this is what he said " with the bankmed vitality previously they discounted you 30% on R399 X 12months now on this revamped club they told us that bankmed discount remains 30% but now on R599 x12" Now this is after I have joined the gym signed the contract and already paid 2 installments. I told him that is not correct and he said call, so that what I did to ask how can the change prices without my concern or even ask me as I WOULD OFFERD THAT every month till to date they debit R419 on my account no one knows anything. I went to the gym to speak to the manager, firstly my access has been blocked because of the September payment that did not go through, secondly when you want the manager it a hustle.. i till i spoke to the guys who was acting Manager Dawg who first insisted it was part of my contract until I asked him to show me that part on the contract?? Obviously he did not know what he was talking about; He then asked me to call the call Centre again and asked them to amend it as he also does not understand why it went up. I have been calling the call centre till today with not assistance, I’m told they are escalating my issue to the manager and the will call me' no one has called me References: PF*** 13/01/2020 reference ;PF*** 31/102019 The treatment I have received from Planet fitness is disgusting, I regret leaving virgin active for them! The humiliation they have put me through is unbearable. I don’t even want to talk about the oppression, taking more money from my account and because they know I cannot event reverse it because they will list me on ITC. NO INTERGRITY, CARE, RESPECT NOTHING IN THAT CLUB.
