False info fed to open contract - No help recieved

When i opened my contract i was fed false information. I had bought the deal offer of R2400.00 for first 12 months and there after Vitality kicks in and i will pay R120.00 for me and R120.00 for my Husband. On the 13th month i got debited R1000.00 for a normal contract. I went to the branch to query only to find out that the deal offer is for normal contracts and not linked to vitality at all. I was not even aware of a linking fee ofR1300.00 per person. No one could help me not even the manager, They jus said i need to pay and there is nothing they can do. Then i called in to cancel the contracts and then get told i must pay R1515.00 to cancel each contract on the 19Nov15. Now when i called in to confirm the amt to pay to cancell, they said they still debiting me on the last day of Nov. Thats ridiculous as i called to cancel on the 19th and they still knowing i am cancelling they put the debit order through. No one has R3000.00 lying around to pay in the middle of the month. No one called to confirm if i am cancelling and i had no idea of a cut off period to pay the canx fee. <br> I was fed false information, no one has given me any help what so ever. In total i am in loss R5000.00.