EN
Errol N

1 reviews | Active since May 2009

03 Feb 2015, 17:03

False & ********** contract

I reluctantly agreed to pay for my daughter for a one year subscription ending December 2014<br> Due to past experiences with Gyms and bad press with PF in particular I insisted that I pay up front and that no further debits take place.<br> I could not visit the GYM but made the point very clear to the Consultant that sold the contract to my daughter.<br> I paid by CREDIT CARD and thought everything was clear.<br> <br> My daughter signed the contract. The Sales person that concluded the sale insisted on my daughter giving him a Bank Account, which my daughter foolishly gave him. They also ticked an automatic renewal box.<br> First surprise, June/July 2014 my STUDENT daughter informs me that PF had billed her for some 6 month surcharge. I questioned this as I had been assured earlier that there would be no further charges during the 6 months. As I did not want to upset my daughter I re-imbursed her.<br> <br> 2015: PF have debited my daughter for Jan & Feb..<br> I called them 3 times before today and they never called back as promised.<br> Today is only the 3rd of February and the Accountant Juan has just given me and answer that they cannot refund any monies to my daughter.<br> <br> This is not the end,<br> <br> <br> <br>

0
Replies (1)
Planet Fitness
Planet Fitness's reply05 Feb 2015, 08:55
Official
Hello erroln,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness