false advice, and worst service ever

I joined in July 2025 with my vitality and told that due to the promo happening at the time i did not have to pay a joining fee, but whenever i had to sign some documents the system was down as i was to sign on their tablet, eventually i was given a piece of paper to sign and told all was sorted. I was to pay R 250 a month but after 3 months i was debited R449, i raised this with the company and was told that my vitality was not linked, there is an investigation and someone would get back to me, no one ever got back to me, the branch Glenanda then contacted me to say to resolve the matter i was to pay the joining fee of R350 and sign more documents to link my vitality, which i did. I thought the matter was resolved but to my surprise i was debited another R449.00 again. I called the branch, they told me vitality will only kick in next month, which is not what i was told when i paid the joining fee last month. I called the customer service department and explained the issue seeking a solution, only for the consultant to tell me i must produce proof of my conversations with their sales person in July, this is surprising to me because they know the sale happened face to face, if they dont have proof where am i supposed to get it from? The consultant had so much attitude and told me that whatever i say i must back up with proof, the only proof i have is my bank statements showing all the money this company has ******ed from me under false pretense which they now tell me i will not get back because i am paying for what i signed up for, no I did not sign up to be **** to and taken advantage of. Even worse, the consultant i joined with is no longer with the company, again i am told there is an investigation, which i probably will never get the outcome of like the last one they supposedly had. I have had enough and will be cancelling if this isnt resolved in the 72 hours that they have promised.