AV
Angelique V

1 reviews | Active since Jun 2022

28 Jun 2024, 10:26

FALSE ADVERTISING.

Yesterday (27/06/2024) I received an SMS regarding your re-joining promotion of R299. I clicked the link, filled out the form and submitted it. 5min later I got the call back from the selected Gym (Newtown Just Gym) I spoke to Kobeka. I told her about the SMS. It sounded like she new exactly what special I was referring to and asked me to bring my old tag with me this morning for our meeting. When I arrived, they (Kobeka and Mo, her manager) told me that they only have a package of R545/m and carry no knowledge of this R299 special. Explained that it was "just marketing" I am very disappointed that Planet Fitness waste people's time like this. FALSE ADVERTISING at its best. I, then tried to contact Planet fitness via their whatsapp link on their website. They are experiencing technical difficulties. So that too is useless.

0
Replies (3)
Planet Fitness
Planet Fitness's reply01 Jul 2024, 07:56
Official
Hi Angelique,
Thank you for reaching out. We deeply apologize that you did not get the membership that you initially went to the gym to sign up for. Please forward the sms and the link that you receive for our perusal.  We'll contact you back in a timely manner to assist further.

Thank you for your patience. 
AV
Angelique V's update01 Jul 2024, 09:28
Reviewer Update
Hi.
Thank you for responding.
This is the text, copied and pasted here:
Warm up this winter by re-joining Planet Fitness Just Gym from as little as R299 with the following link: https://loom.ly/wckR5_k .Click to optout https://fitl.ink/g8UvKK

Regards.

Angelique.
AV
Angelique V's update01 Jul 2024, 14:28
Reviewer Update
All good and well that it stated that. My frustration is that when I spoke to Kabeka I quoted the SMS, asking specifically about the R299 offer, she did not bother to inform me that it does not apply to Newtown, in stead she booked an appointment and wasted my time.