aM
amanda M
1 reviews | Active since Jun 2013
15 Oct 2025, 11:19
False advertising and worst service
The gym is really the worst their sales agent mislead client they will says anything to sign you up, I was given the black Friday deal by a sales agent and when i wanted to cancel i am being told stories that i own cancellation fees but that's not what the sales agent said. They have handed over the account without investigating the matter and providing me with feedback. The worst don't ever take any promotions deal from this gym.
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Replies (2)0
Replies (2)Planet Fitness's replyOfficial
17 Oct 2025, 11:48Hi Amanda,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the standard of service we aim to provide. Our team will be in touch soon to review your case and assist you further.
Kind regards,
The Planet Fitness Team. 💙
The Planet Fitness Team. 💙
Planet Fitness's reply17 Oct 2025, 11:48
Official
Hi Amanda,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the standard of service we aim to provide. Our team will be in touch soon to review your case and assist you further.
Kind regards,
The Planet Fitness Team. 💙
The Planet Fitness Team. 💙
aM
amanda M's updateReviewer Update
27 Oct 2025, 17:12I am still waiting to be called, this is what i am talking about when i say bad service from you guys you don't even keep your word
aM
amanda M's update27 Oct 2025, 17:12
Reviewer Update
I am still waiting to be called, this is what i am talking about when i say bad service from you guys you don't even keep your word
