Failure to respond to account query regarding a second 10% fee increase in 6 months

<p>After an expected CPI increase of 10% in my fees on 1st October 2016, another CPI increase of 10% was added on 1st March 2017. I logged a query on the 2nd October - PF ********** - and to date have only had an automated response.</p> <p> </p> <p>I called Planet Fiteness Rivonia at spoke to Kgophatso who said she would look into it and call me back, but she didn't. I phoned a number of times after that, and she still had no explanation. In the end she said her manager would call me back to explain - but I have not yet recieved a phone call. I called again this week, and now I am told there is no-one there by that name.</p> <p>I logged another call on their website on 22nd October - PF ********** - and all I have had is an automated response - again.</p>