Failure to Refund, Cancel Membership & Ongoing Unauthorised Debit Attempts

joined Planet Fitness in January 2026. On 26 January 2026, I paid R949 via EFT as per my agreement for the joining and tag fee. On the same evening, an additional R949 was debited from my account without authorisation. I submitted a written cancellation on 27 January 2026. In February, I had multiple engagements with head office managers who confirmed that February debits would not proceed and that a refund would be processed within 14 days. To date: No refund of the R949 EFT payment has been made. My membership has not been properly cancelled. Planet Fitness continues attempting debit orders despite cancellation, resulting in failed debit fees on my account. I have now escalated this matter to the Consumer Goods and Services Ombud. I request: Written confirmation of cancellation Refund of the R949 EFT payment Reimbur*****t of bank charges caused by repeated debit attempts