Failure to Deal with My Complaint

To whom it may concern<br> <br> I wrote a complaint a week ago about my account being renewed without consent. I pointed to a debit on 1 February from my account. <br> <br> I received a response saying my membership was not renewed and their were no improper debits. This answer is simply inexplicable and your response shows you did an utterly perfunctory investigation.<br> <br> Instead of engulfing the truth in a fog which hides and distorts reality, I would appreciate if you can explain why a debit went of my account on 1 February if my account was not renewed? In this regard, I paid up front for a 1 year membership previously which has now lapsed (and was not renewed).<br> <br> There is no contractual basis for the debit as I never received any notice of renewal and also informed your staff that I did not want my account renewed.<br> <br> I intend to file a complaint before the National Consumer Commission in regard to your conduct if you do not demonstrate the necessary honesty and integrity in respect of my complaint. <br> <br> Please give an answer with some real meaning and ensure no further debits are made of my account.<br> <br> Yours sincerely<br> <br> Adv. I Motala<br> <br>