FAILURE TO COMMUNICATE BETWEEN EMPLOYEES, MANAGEMENT & FINANCE DEPARTMENT

I want to start of with the better part of this review.

Planet Fitness in eMalahleni have absolutely amazing staff and the facility is always in exceptional conditions and the machines are well maintained. The "vibe" is always good and the general feeling when in the gym is absolutely fantastic.

The only reason why I am giving a bad rating is because Planet Fitness employees at a head office level either do not have access to, or can not seem to write an email. My reason for this statement is that Planet Fitness have contacted me multiple times since I cancelled my membership. I got into a conversation with an employee and we came to an agreement regarding my last payment. After that Planet Fitness tried to debit my account again, but I purposefuly ensured that the debit order would not be completed.

I have been phoned numerous times after that regarding the payment. Planet Fitness is now ruining my credit score with the bank as well as my budget planning. Since the Planet Fitness employee confirmed the agreement, I have stopped all the debit orders from Planet Fitness at my bank, however, this doesn't stop them from trying their luck. Employees are representatives of the companies, so they are in a position to make agreements, especially like the agreement that was made between myself and an employee on the phone.

I do wish that the management of Planet Fitness would listen to the recorded calls so that we can resolve this. If the management of Planet Fitness do not resolve this, they would be nothing more than common *******.