Failing to resolve a query

I am so disappointed with planet fitness. I was so excited to join the new planet fitness @R55 Mall in Heuweloord. A sales person came to forest hill mall outside pick and pay, and told us that the new gym was coming and he had a special if we join, this was August 2017, the new gym was initially due to open end September 2017. Excited, we immediately joined, he then added that in the mean time we can go to the Centurion gate or Hennops gym till our gym opens, and we would only start paying when Heuweloord opens. We thought okay wow thats great, we went to Hennops for a few days and where happy with what planet fitness was offering. Then we decided to wait for our gym (Heuwloord). Next membership fees are being debited, when we call we get told we belong to Centurion gate/Hennops????? How??? so then started the calling, I called the call center, they say no you are liable. I call centurion gate and they say the said sales person doesnt work there anymore due to the same complaint received from other people, now I must go to Heuweloord, they say no you must call the call centre. Eventually a lady at Heuweloord understands and Logs a query to transfer (it will take 72hrs). Today I get a call from the call centre and again they will do the transfer but I still have to pay for attending Hennops??? its like no one Listens and they actually do not car about ones frustration so I said NO I WILL NOT PAY AND THIS MUST BE RESOLVED. There has to be accountability because we bought into a lie. I am even considering just cancelling this, over 3 weeks of back and fourth. I am tired.