Facility Concerns

On 25 November 2024, I sent an email to Planet Fitness Heuweloord to raise my concerns about the facility. On 26 November, I followed up with the reception team to confirm if the received my email and they assured me that it had been received and that the manager would contact me. However, to date, I have not been contacted by the manager.

This lack of response is disappointing and suggests a disregard for members’ concerns. It gives the impression that the branch is more focused on revenue than on providing a safe and functional environment for its members.

Several issues at the facility remain unaddressed. For example: The steps in the group studio are broken and need to be assembled before use. This poses a safety risk as they become unstable during exercise. The bicycles in the cycling studio do not function properly and the equipment, including treadmills, frequently malfunction or are out of order.

While the gym’s proximity to home is convenient, the poor maintenance of equipment and facilities, combined with the lack of responsiveness to member concerns, leaves much to be desired. It seems the branch takes advantage of being the only gym in the area, assuming members will not drive to alternative gyms, such as Virgin Active at Mall@Reds.

Many members have voiced similar complaints, yet no action appears to have been taken. I urge Planet Fitness Heuweloord to prioritize these concerns and take the necessary steps to address them promptly.