Extremely Poor Service Planet Fitness Brakpan

So on the 02/08/2018, my wife and myself decided to join planet fitness brakpan, Mall @ Carnival, but to our dismay, the service we have experienced branch them, is poor and horrible. We were assistant by Daniele, and he failed to explain that we have to pay a pro rata fee, which was R28 I think. Imagine having to pay an insufficient debit order fee of R115 for R28, lack of customer service. Daniel promised us that he would be loading referrals for myself and my wife to make up for the inconvenience caused. However, to this day, nothing has been loaded and no refund for banking fees incurred.

So today, 29/10/2018, I visited planet fitness to enquire why have I not been refunded for my wife as a referral and the other 2 referrals as promised by Daniele and guess what. He told me I have to contact their call centre and enquire WHY, instead of him providing customer service to answer my questions...such incompetence in your role.

Furthermore he says he lost our membership numbers in order to load the referrals, to make up for the inconvenience caused.

I wouldn't recommend that people make use of that gym, people like Daniel do not know what customer service is and how to deal with their own mess.

So now I have to use my own airtime to call their call centre to fix his mess again.