Extremely frustrated

We have had some of the most horrible service from Planet Fitness over the last few months.

We contacted their accounts department on 13 December to change our Debit order date for January from the 20th to the 25th/28th. Yet on the 20th of January the debit order went off again. Thinking maybe we caught them late we left it.

However on the 25th of January a second debit order went off, of a greater amount which we reversed from the Banks' side. Now we are being harassed with legal notice sms's and a call centre number. No matter when you phone is always experiencing high call volumes.

when i contacted my gym branch to find out whats going on, the lady confirmed that she cant view our account details or status but can see that the debit order is still set for the 20th of each month. Even she cant get hold of the accounts department to try and resolve this request.

Please contact us urgently on ********** 919 as this will be going to the Consumer Goods and Services Ombudsman as well as the CPA if left unresolved.