Extremely Disappointment with Planet Fitness

I am absolutely appalled by the service from Planet Fitness. My membership was officially canceled in March, and I received confirmation from a consultant via phone that no further debit orders would be processed. True to that, nothing was deducted at the end of March.

However, to my shock, a full membership fee was deducted from my account at the end of April — why am I being charged for a canceled membership?! This is completely unacceptable. I have already canceled, and there is no valid reason for this deduction.

I demand that this issue be resolved immediately and that a full refund be issued without delay. Planet Fitness, you need to get your billing system and customer service in order. This kind of behavior borders on theft.

Sort this out!