1 reviews | Active since Apr 2024
Extremely bad service
I had outstanding amount to pay to cancel my membership.... i payed that amount ons the 28th of march 2024 and they just dont stop phoning me telling me i never made my payment and i sent customer service the proof of payment like the last person told me i should do when they phoned me the last time about last week..... i sent them the proof of payment recipients that showes that i made my payment... and yet today they phoned me again 13:00 when i answerd the phone the person was rude the kept on talking.... when i asked to speak the call dropped?... in my email to customer service i said im going to go to the platform hello peter and ill attached eveything i need to and that i would appreciate it if they dont phone me again yet today they phoned me again im tired of this bull****
Thank you for reaching out. Apologies for the experience you've had with our call center. I notice that the membership is cancelled and the cancellation fee that was paid has been allocated. there isn't anything owing on the membership.
Thank you for being a part of Planet.
Best regards,
Team Planet.
Thank you for reaching out. Apologies for the experience you've had with our call center. I notice that the membership is cancelled and the cancellation fee that was paid has been allocated. there isn't anything owing on the membership.
Thank you for being a part of Planet.
Best regards,
Team Planet.