Extremely bad customer service

<p>It has taken planet fitness over two months to sort out my contract. I call and send mails and don't get a response, when they do responded they want me to pay cancellation fees. Or they promise to get back to you but they don't. I am pregnant so I was doing the water classes, there is a huge hole in the pool without a cover that they just keep ignoring. The facilities for your children are terrible. The ladies just sit there and there is nothing much to keep the kids busy. Please refrain from joining planet fitness. </p>