EXTREME DISGUST WITH PLANET FITNESS *****ING MONEY FROM MY ACCOUNT

PLANET FITNESS IS A COMPANY THAT DOES ******* TRANSACTION FROM CUSTOMERS ACCOUNT.

I SIGNED 1 YEAR GYM CONTRACT FROM AUGUST 2022 TO BE COMPLETED BY AUGUST 2023.

FIRSTLY THEIR ADMIN PROCESS IS PATHETIC TO SAY THE LIST. THEY HAVE CAPTURED MY BANKING DETAILS WITH MY HUSBAND DETAILS. (FIRST STEP OF ONGOING BAD SERVICE)

THEY HAD BEEN DEBITING MY ACCOUNT AFTER AUGUST AND I CALLED TO CANCEL DEBIT ORDER AGAINST MY ACCOUNT. THEY DIDN'T CANCEL THE DEBIT ORDER AND THEY KEPT DEDUCTING. I ADVISED MY BANK TO REVERSE THE AMOUNT AND IT WAS DONE SUCCESSFULLY. AFTER 2 MONTHS OF NOT BEING ABLE TO DEBIT MY ACCOUNT THEY WENT AND DID DEBICHECK AGAINST MY ACCOUNT ********LY. I CALLED THE CALL CENTRE REQUESTING THE CONTRACT AND VERY RUDE STAFF SEND THE CONTRACT. IT WAS NOT EASY TO READ ON THE CANCELLATION POLICY I THEN REQUESTED THE CONSULTANT TO SEND ME A CLEAR COPY SHE REFUSED TO DO SO.

I THEN WENT TO WILLIAM NICOL BRANCH - THEN THINGS WERE WORSE AND THE ABUSE OF PLANET FITNESS STAFF ESCALATED.

MY HUSBAND AND I ASKED TO SPEAK TO THE MANAGER BY THE NAME OF MBALI (VERY RUDE, IT WAS WRITTEN ALL OVER HER FACE) WE ASKED HER TO ASSIST WITH QUERY SHE LEFT US AT RECEPTION WITHOUT TELLING US WHAT TO DO FOR 30MIN AND WHILE SHE SAT IN HER OFFCE CONTINUED HER CONVERSATION WITH STAFF. THEY HEPLED OTHER CUSTOMERS THAT CAME AFTER US WITHOUT ANY EXPLANATION (IM SORRY TO SAY MOST OF STAFF ARE NOT HELPUL AT THIS BRANCH)

WHEN WE LATER APPROACH HER WHY IS SHE NOT ATTENDING TO US, SHE WAS IS EVEN MORE RUDE. I HAD PRINTED THE COMMUNICATION OF THE CONTRACT AND ASKED HER IF SHE IS ABLE TO READ IT. SHE JUST PICKED UP THE PHONE AND GAVE THE PHONE OVER TO ME WITHOUT EXPLAINING WHY IS SHE GIVING THE PHONE.

IT WAS ANOTHER STAFF CALLED JOYCE (IF I STILL REMEMBER THE NAME CORRECTLY) SHE CLAIMED THAT I AM LIABLE TO PAY 2 MONTHS SINCE I ONLY CANCELLED IN NOVEMBER (THIS WAS DONE AFTER I HAD UNSUCCESSFULLY BEING ASSISTED TO CANCEL. I ASKED JOYCE IF SHE IS ABLE TO READ THE CONTRACT - THEY ALL COULD NOT ANSWER AND AVOIDED TO ANSWER THE QUESTION. IT WAS VERY UNCLEAR TO READ

MBALI CLAIMED TO HAVE PRINTED THE CANCELLATION REQUEST FOR MY HUSBAND (WHOM MY HUSBAND WAS ALSO STRUGGLING TO CANCEL - IT BECOMES CLEAR THAT PLANET FTNESS IS IN THE GAME OF FORCING CUSTOMERS AND ********LY TAKE CUSTOMERS MONEY) SHE ASKED US TO GET IT FROM THE RECEPTION (MY HUSBAND ALSO HAD JOINED THE GYM) AGAIN WE SAT THERE WITHOUT ANYONE ATTENDING TO US EITHER. THE SERVICE IS EXTREMELY BAD WITH PLANET FITNESS STAFF AND THEIR REPUTATION IS DETERIORATING AND THEY BULLY.

IN ALL ABOVE - I WOULD LIKE TO BE ASSISTED AND REPORT THE ******** DEBIT ORDER (DEBICHECK) AGAINST MY ACCOUNT SINCE THE RULE OF THIS ACTION IS THAT I HAD TO AUTHORISE IT AND I WOULD HAVE NEVER ALLOW PLANET FITNESS WITH SUCH ACTION. IT IS NOT AN IMPORTANT INSTITUTE TO HAVE THAT TYPE OF ACTION AGAINST MY ACCOUNT.