Existing member contract

I had a Discovery gym membership contract that I took out in December 2014 where I was paying R99 p/m. However, when I cancelled the risk policy I had with Discovery, automatically vitality was cancelled as well and the gym contract reverted to a normal membership contract where I must pay R499. On 22/04/2015 I went to the branch to ask to take up an affordable contract where I would pay R250 p/m and they made me sign 1. Two months down the line I was still being debited R499. I then called customer service as per ref number PF***, I was first told I didn't sign any new contract. I went to the branch again with the contract copy and after 2 weeks I was told head office refused cancellation, I must call customer service to ask for a settlement fee to cancel as 12 months hasn't elapsed. I did call as per ref no. PF*** but I was told to go back to the branch again to ask to be rejoined under an existing membership process but still I haven't succeeded. I am utterly disappointed by the service Planet Fitness has given me even though I was complying with all the orders given to me.