Exeptionally bad customer service from store level to head office customer service, do not join planet fitness

I signed a contract with Kyle Sales Consultant at Castleview Planet Fitness. I was told it was R199 for 2 months thereafter R399.

Sadly after the 1at month I was debited R399. Despite numerous attemps chatti g to Kyle issue was not resolved and the monies have still been debited from my account. I was told that Proud the Sales Manager would phone me but after 2 months no call still.

I reported the matter to Planet fitness head office and to date still no feedback. Despite their policy off getting back to you after 72 hours I was the one calling them back 3 consecutive times after the time lapse and same old excuses from them too.

Sad to say after all comms send to them my complaint was not resolved, empty promises made.

From such a big company such unproffesional service, cannot even keep to their deadline policy, false sign on scheme, bad sales executives who falselt advertise joining fees to sales manager who cannot even phone you to resolve your matter despite leaving messages at the branch and still no call from Proud.

Is this the level of service to be expected from such a big franchise from store level to head office??And as a customer to be **** too and just expect it too be acceptable despite numerous attemps to get it resolved, surely I am dissapointed.

Head office customer service even told me I can report it on Hello Peter??? Really....