Excess debit order

I transferred my gym membership from the Planet Platinum in Sandton to the Craighall branch during January. During my call, the consultant indicated that the next payment to go off will be an amount of R119 for my membership and an additional R150 as a transfer fee. Too much of my surprise, an amount of R699 went off my account. When I phoned the call centre again, they supposedly never transferred me and still had me as a member of Planet Platinum. What is the point of having a call centre if they are *********** and can't even perform simple tasks? I think it is highly unprofessional and negligent of Planet Fitness to not follow through with instructions and just deduct amounts from customer's accounts after indicating other amounts will be deducted. This is complete undue enrichment in the hands of Planet Fitness. I have not been at Planet Platinum since December 2014, hence the change in membership, yet they charge me the same amount. This is completely unacceptable and even worsened by the fact that I never heard any further feedback as indicated by the operator I spoke to. I find this extremely unacceptable and disgusted by this type of behaviour from Planet Fitness.