Every sales-employee LIES

Worst membership service ever—only wanted to freeze my membership for the winter when my contract states this is an option.

Every salesperson **** about membership inclusions that do not exist; the club manager does the mere minimum by sending a welcome email, and after that, there is no support or acknowledgement forever.

Customer support takes 2 weeks to update the customer on a query but does not resolve anything, mind you.

The 3-month cancellation notice is actually 4 months. Someone tell Jaime from Silver Lakes and Kobus from Hazelwood that.

The options for cancelling are either an UNREASONABLE cancellation penalty of 4 full month payments once-off—not disclosed on the contract, which suggests intention to exploit—or option 2 is a 4-month notice. starting from the next billing cycle. And none of this is on the contract they make you sign; the only mention is 30-day cancellation notice if interested in cancelling your membership

My initial membership cancellation request in May, with the "Sorry to see you leave" email that my membership cancellation was initiated dated 28th May, was totally ignored after I was promised a confirmation letter.

I had to call again after 2 weeks to follow up on what the status is and had to initiate a cancellation request for a second time.

Still no letter to confirm cancellation If you would like to resolve this, contact my email, ***, or ***.

I did not see this amount of negative reviews when I signed up, nor did I know Planet Fitness is, in fact, a ********* contract-trapping scheme