Errors with debit orders

Hi there, <br> <br> I joined Planet Fitness Claremont on regional early in 2015. More than a year ago. Signed up for R299 pm and agreed to having the amount deducted via debit order. <br> <br> Everything went fine most of the time until late Feb 2016. I was denied access to the Cape Town branch due to \amount outstanding\" for Jan 2016. The weird thing is I was allowed access 5 days prior to that??<br> <br> I queried this as payment is done via debit order and has been going off every month of my membership prior to that. <br> <br> I went to the Cape Town branch late Feb 2016 and after embarrasingly being held at the gate, due to unpaid account, and put through to the call centre (all of which took 15minutes) I was informed that the person who processed my membership, listed my bank as Lesotho, rather than South Africa.<br> <br> After already wasting 20min of my time, the agreement was that there would be a double payment going off 28 Feb to cover Jan and Feb 2016. But alas, no payment went off yet.<br> <br> I am paying R299 pm but I am not looking forward to being held at the gate again and being told my account is in arrears due to your incompetence.<br> <br> I want to stop my membership ASAP but I refuse to pay a cancellation fee!!"