Endless cancellation issues...
<p>Since October 2016 cancelling my planet fitness contract telephonically... billing has not stopped. November was deducted, which is understandable as there needs to be a calendar months cancellation. Thereafter no deduction for December, then 1st of January another deduction? </p> <p> </p> <p>Trying to get through to Planet Fitness Wanderers is a complete challenge on itself, however selecting option "2" "new account query" gets you assistance immediately.</p> <p> </p> <p>I've managed to get through on the 4th of January at 12.30, 31st of January 13.45, each time successfully explaining the situation from the start and receiving the feedback that my refund will be paid. Guess what... no refund.</p> <p> </p> <p>Today I called again, gentlemen named Freddie dealt with my query, no feedback, no follow up, no resolution. Poor service ethics, poor management and customer satisfaction.</p> <p> </p> <p>Feedback and refund please!?</p> <p> </p> <p> </p>