End of Contract but Still got debited

<p>Hi There,</p> <p> </p> <p>So my contract ends on the 31st May 2017. </p> <p>In Jan 2017 - I made a call to say that my contract must be terminated at the end of the term. my reference number is : PF ********** </p> <p> </p> <p>on the 9 May I received an email: </p> <p>Dear Member,</p> <p>This is an automated response to confirm that your cancellation request has been logged & is in progress.<br />Membership No is : <br />Your reference number is : PF ********** </p> <p> </p> <p>I then received a call on 10th May to confirm everything including my debit order has been cancelled. The lady who logged the call on 9 May told me that 1st May debit would be my last debit for May. </p> <p> </p> <p>I have just been debited for June. Why? I am tired of calling your customer care centre and I just want to be done with this. Please reverse the debit order asap.</p> <p> </p> <p>Thanks</p> <p>Sindi Walters</p> <p> </p>