EMPTY PROMISES AND SHOCKING SOLUTIONS FROM CONSULTANTS AND MANAGEMENT

I signed my wife up for her own national membership as a gift when the club was running a promo for Black Friday - R99 p/month etc. Filled out all the forms and paid the tag fees/upfront costs at my main club in Bedfordview (I am also on the national membership).

After gifting this membership to my wife - she has used it ZERO times despite trying and wasting her time and fuel traveling to her nearest club in Krugersdorp on FIVE SEPARATE OCCASIONS. Each time having different excuses and ABSOLUTELY ZERO RESOLUTIONS.

Apparently, there were "issues" with the Black Friday memberships which caused the profiles to be "blocked" and debits to not be processed for monthly premiums. The solution at the club in Krugersdorp was to come back another time. No tags, no entry allowed, no explanations and absolutely no proactive service.

After 3 months of ZERO ACCESS and ZERO SOLUTIONS, I decided to approach my club in Bedford and chat to a manager who then tells me my wife's membership was cancelled because there was no signature!? I showed them my signed forms where all signatures and initials were completed as required and the response was "there were many issues with this promo and they do not think senior management would fix and reinstate this membership" - the typical low level sales tactics then came out and they suggested I sign her up on a new membership with a gReAt zErO jOiNiNg fee promo and start fresh - are you joking???

My wife has had no access, no feedback, no solutions and no service despite paying, signing and joining her up on your stupid Black Friday deal.

My clearly uninformed consultant who did the sale could only come up with a solution of "bring your wife to the club so we can sort it out". Sort what out?? It's your mess PF - my wife and I live 50km away from the Bedford branch and even though I've explained that to him on several occasions (explaining that I will not do a 100km round trip to your club to "sort this out") it is the only solution he could come up with.

I WANT THE MEMBERSHIP ACTIVE, AND TO PAY R99 P/M FOR NATIONAL ACCESS FOR MY WIFE AS ADVERTISED AND AGREED UPON - NOT A NEW MEMBERSHIP AT NORMAL PRICE.

Fix this or I will cancel my membership and take my complaints further. You have advertised an offer that you could not honor or commit to - your move.

Richard